Returns & Exchanges
At Eter Rooftop & Lounge, we strive for culinary excellence; however, due to the perishable nature of our products, we offer resolutions for orders that do not meet our quality standards upon arrival.
Immediate Inspection
Please inspect your food or beverage order immediately upon receipt to ensure it meets your expectations and matches your order confirmation.
Contact Support
If there is an issue with your order, notify our guest services team within 30 minutes of delivery or pickup by calling our lounge directly.
Provide Documentation
To process a refund or replacement, please provide a photo of the item in question along with your digital receipt or order number.
Resolution Process
Once verified, we will issue a store credit, process a refund to your original payment method, or prepare a fresh replacement for immediate pickup.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing